Return and refund policy

Updated on: 04/09/2025

1) Legal withdrawal period

You have 14 days from the reception of your order to exercise your right of withdrawal and return the items to us.

After this period, no returns, exchanges or refunds will be accepted.

2) Conditions for accepting a return

To be eligible, each returned item must:

be nine , not worn , unwashed , unaltered (no stains, odors, creases from use, repairs, etc.);
to be sent back to his original condition and packaging , with all the labels attached;
not having been connected to the application ARNTREAL and the activation key should not not having been used/activated.

⚠️ Items that do not meet these criteria (damaged, incomplete, soiled, worn, washed, missing tags, activated key, etc.) will be refused and not refunded.

3) Specific clause – Mystery Box

Our Mystery Box are products sealed whose value is based on the surprise and the randomness of their content.
In this regard:

Open the shipping box (logistics packaging) does not affect your right of withdrawal.
On the other hand, any Mystery Box that has been opened, unsealed, or whose warranty seal has been broken can't cannot be returned or refunded (in accordance with article L221-28 of the Consumer Code).
The right of withdrawal for a Mystery Box is not valid that if the box is returned intact, sealed and unopened .
Any attempt to repackaging after opening will be considered open → Return refused .

4) Return procedure

Submit your request via the section "SUPPORT" from the site, by selecting the relevant articles and the reason.
Pack the products carefully, ideally in the original box.
Include the Invoice and/or the return voucher .
Ship to the address provided by our support team (the Returns travel at the customer's risk. until received and checked by our teams).

5) Options to choose from upon return

Exchange : subject to stocks available (impossible if the part is out of stock).
Gift voucher : +10% of the value of the returned coin (usable on subsequent DROPs).
Refund : of price paid for the item , excluding delivery charges .

THE Vouchers/credits are non-refundable in euros.

6) Processing times and reimbursement

THE treatment a return is carried out under 10 business days from its warehouse reception .
THE refund (if chosen) is carried out in the 3 business days following the compliance check returned items, on the same map used for payment.

7) Return costs

Metropolitan France : at the Client's expense (except in the case of an error on our part or a non-compliant product).
International : at the Client's expense ( customs duties and taxes) (possible also at your expense).

In case shipping error or non-compliant product , the return shipping costs are covered by ARNTREAL (after validation by support).

8) Lost/undelivered packages

If your package is declared lost by the carrier or not delivered within a reasonable timeframe:

you can choose a order return Or A full refund ;
ARNTREAL supports the risk related to transport until the delivery effective .
Report any problems as soon as possible via andrealbriziom@arntreal.com or the section SUPPORT .

9) Items excluded from return

In addition to the cases described above (products worn, washed, altered, activation key used, etc.):

Mystery Boxes opened/unsealed → non-returnable ;
Items personalized (if applicable) → non-returnable, except in the case of a proven defect.

RETURN POLICY